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After-sales Support
Service System

Danble Smart Connected After-sales Ecosystem: Integrates ERP, CRM & proprietary IoT, linking manufacturing, users and global service networks.
Smart dispatching + precise traceability = zero latency response, zero supply blind spots.Full-process visualization extends equipment reliability across the entire lifecycle.

Service Process
  • STEP 1

    STEP 1

    Receive service requests


  • STEP 2

    STEP 2

    Contact customer (call/video)


  • STEP 3

    STEP 3

    Prepare tools & materials


  • STEP 4

    STEP 4

    Confirm appointment time


  • STEP 5

    STEP 5

    On-site confirmation

    Maintenance & repair


  • STEP 6

    STEP 6

    Service notification
    Signature confirmation


  • STEP 7

    STEP 7

    Upload for supervisor review


  • East China Service Center (HQ)

    Kunshan, Jiangsu

    400 900 6797

  • Southwest China Service Center (Office)

    Chengdu, Sichuan

    17625354813

  • Northwest China Service Center (Office)

    Xi'an, Shaanxi

    15952455626

  • South China Service Center (Office)

    Shenzhen, Guangdong

    18009333617

  • Central China Service Center (Office)

    Hefei, Anhui

    19522701429

  • North China Service Center (Office)

    Beijing / Jinan

    18913222763

  • Overseas Regions

    Overseas Regions

    +86-173 1243 5570

We provide free technical support for all environmental testing equipment at the customer's site.
提供客户现场所有环测设备的无偿技术支持
  • Response within 0.5 hours (call/video)

    Response within 0.5 hours (call/video)
  • On-site time confirmed in 1 hour

    On-site time confirmed in 1 hour
  • On-site repair within 4–48 hours (technician + spare parts)

    On-site repair within 4–48 hours (technician + spare parts)
  • One free annual inspection & maintenance during warranty

    One free annual inspection & maintenance during warranty

24/7 Service Hotline: 400-900-6797

Email:sales@dbo-ks.com

Inquiry

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